Refund policy
Refund Policy
Last updated: 23 July 2026
This Refund Policy applies to purchases made from www.thequietedition.com, operated by SEPT VENTURES LIMITED (HK Business Registration No. 80732203), trading as “The Quiet Edition” (“we”, “us”, “our”).
1. Size and fit exchanges
If an item does not fit, we may exchange it for the same item in another size where that size is available. If it is unavailable, we may instead provide store credit toward another item.
To request a size exchange, email info@thequietedition.com within 14 days of delivery and before sending anything back. The item must be returned unworn and unused, with all tags attached and any packaging and accessories supplied with it. It must be returned using a tracked service. Return shipping for size or fit exchanges is the customer’s responsibility. We do not provide cash refunds for size or fit.
2. When a return is accepted
We accept a return where:
- The item has a genuine fault or damage that prevents it from being worn or used as intended
- The item was damaged in transit
- You received the wrong item, or its size or colour is materially different from the listing
- The item is materially different from its description or photographs, including where an essential component is missing
A return does not qualify solely because of personal preference, change of mind or fit. Nothing in this section limits any rights provided by applicable consumer protection law.
3. No cash refunds for change of mind
Except where required by applicable consumer protection law, we do not accept returns or provide cash refunds because you have changed your mind, no longer want the item, or would prefer a different style or colour. Please review the product description, photographs, sizing and other details carefully before ordering.
If an item does not fit, a size exchange or store credit may be available under Section 1. Returns are also accepted for qualifying faults, incorrect or materially misdescribed items, as explained in section 2.
4. How to report an issue
Email info@thequietedition.com within 14 days of delivery with your order number, a clear description of the issue and supporting photographs.
We will review your request and normally respond within 3–5 business days. Please do not send anything back before we authorise the return, as unauthorised returns may not be accepted.
5. How we put it right
Where a return qualifies, we will offer a replacement with the same item where available. With your agreement, we may offer a comparable replacement instead. If a suitable replacement is unavailable, we will issue a full refund to your original payment method.
We cover reasonable tracked return shipping costs for approved returns involving a fault, damage, an incorrect or materially misdescribed item.
6. Condition of returned items
Approved returns must be sent back in the condition received, with any tags, packaging and accessories supplied with the item. Please do not wear, use or cause further damage to the item after identifying an issue.
Items returned for a size exchange must be unworn and unused. Returns that have acquired new wear or damage after delivery may be refused, except where applicable law provides otherwise.
7. Refund timing
Approved refunds are processed within 3–5 business days of us receiving and inspecting the returned item. Your bank or payment provider may take a further 3–5 business days to show the refund in your account.
8. Your statutory rights
Nothing in this policy limits any rights you may have under applicable consumer protection law. Where local law grants you additional rights, those rights will be honoured.
9. Contact
SEPT VENTURES LIMITED (trading as The Quiet Edition)
Unit 2904–05, 29/F, Universal Trade Centre
3 Arbuthnot Road, Central, Hong Kong
Email: info@thequietedition.com
Phone: +852 9675 6707